Privacy policy

Last updated: 12 August 2026

TRVLMIND respects your privacy and processes your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection legislation.

1. Who is responsible for your personal data?

TRVLMIND
Elzenstraat 7
8820 Torhout
Belgium

Company number: BE 1034.046.427
Email: hello@trvlmind.be
Telephone: +32 497 99 05 12

TRVLMIND is the data controller responsible for the processing of your personal data as described in this Privacy Policy.

Payment providers, including Klarna where selected, may separately act as data controllers for the personal data they process in connection with their payment services. Their own privacy policies will then also apply.

2. What personal data do we collect?

Depending on how you use our website, place an order or contact us, we may collect:

Your first and last name
Your email address
Your telephone number
Your billing and delivery address
Your order and transaction details
Your selected payment method and payment status
Your communications with us
Your newsletter preferences
Technical information, such as your IP address, browser type, device information and website activity
Information collected through cookies and similar technologies

Payments are processed by our payment service providers. TRVLMIND does not directly store your complete payment card details.

If you select Klarna, information required to process and manage the payment may be shared with Klarna. This may include your name, contact details, billing and delivery address, order details, transaction amount and information about the status of the order, delivery, return or refund.

Klarna may request additional information directly from you to provide its services and assess which payment options are available to you.

3. Why do we process your data?

We may process your personal data to:

Process, deliver and manage your orders
Process payments and refunds
Confirm or authorise your selected payment method
Share the necessary order and transaction information with the payment provider you select
Communicate with you about your order
Answer questions and provide customer support
Manage returns, complaints and warranty requests
Update payment providers about deliveries, returns, cancellations and refunds where necessary
Send newsletters and promotional communications when you have consented to receive them
Improve, secure and analyse our website and services
Prevent fraud and misuse
Comply with accounting, tax and other legal obligations
Establish, exercise or defend legal claims

4. Legal grounds for processing

We process your personal data on one or more of the following legal grounds:

Performance of a contract: when processing is necessary to fulfil your order, process your selected payment method or take steps at your request before entering into a contract
Legal obligation: when we must retain or disclose information to comply with applicable laws
Consent: for newsletters and non-essential cookies, where required
Legitimate interests: to operate and secure our business, improve our services, prevent fraud and respond to enquiries, provided these interests do not override your rights and freedoms

You may withdraw your consent at any time. This does not affect the lawfulness of processing carried out before your consent was withdrawn.

Where Klarna separately processes your data for payment assessments, fraud prevention, identity verification, creditworthiness checks or the management of its payment services, Klarna determines the applicable legal grounds in accordance with its own privacy policy.

5. Who do we share your data with?

We only share personal data when necessary with trusted service providers, including:

Shopify, which hosts and operates our online store
Payment service providers, including Klarna where selected by the customer
Delivery and logistics partners
Email and communication service providers
Website, analytics and cookie service providers
Accounting, IT and professional advisers
Public authorities or legal bodies when required by law

If you select Klarna, the personal data required to offer and manage that payment method will be transferred to Klarna. Klarna may process this information to:

Identify and verify you
Determine which payment options may be offered
Authorise and process the transaction
Prevent fraud and misuse
Manage payments, payment schedules, reminders and customer support
Process cancellations, returns and refunds
Comply with its legal and regulatory obligations

Klarna may also share data with its affiliated companies, service providers, credit reference agencies or fraud-prevention partners where permitted or required by law.

Klarna’s processing of your personal data is governed by its own privacy information, which is made available during the Klarna payment process.

Our service providers may only process the personal data necessary to provide their services or comply with their own legal obligations.

We do not sell your personal data.

6. International data transfers

Some of our service providers may process personal data outside the European Economic Area.

Where required, appropriate safeguards are used for these transfers, such as an adequacy decision adopted by the European Commission or approved Standard Contractual Clauses.

Payment providers such as Klarna may process or transfer personal data through their international group of companies and service providers. The safeguards used for these transfers are described in the relevant provider’s privacy information.

You may contact us for more information about the safeguards that apply to processing carried out on our behalf. For processing carried out independently by Klarna, you should contact Klarna directly.

7. Cookies

Our website uses essential cookies required for the website and checkout to function properly.

Essential cookies may also be used to remember your shopping cart, maintain checkout security and enable your selected payment method to function.

With your consent, we may also use analytics, preference or marketing cookies to understand how visitors use our website and to improve our services.

You can manage your preferences through the cookie settings on our website. You can also restrict cookies through your browser, although this may affect how certain parts of the website and checkout function.

More information can be found in our Cookie Policy and cookie settings.

8. How long do we retain your data?

We retain personal data only for as long as necessary for the purpose for which it was collected.

Order, invoice, payment and transaction records are retained for the periods required under applicable accounting and tax legislation.

Customer service communications are retained for as long as reasonably necessary to handle your request and protect our legal rights.

Newsletter data is retained until you unsubscribe or withdraw your consent, unless longer retention is required by law.

Payment providers such as Klarna determine their own retention periods for personal data they process independently. Further information is available in the relevant provider’s privacy policy.

9. Your rights

Under the GDPR, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request the deletion of your personal data
Request restriction of processing
Object to certain processing
Receive certain data in a structured, commonly used and machine-readable format
Withdraw your consent at any time
Lodge a complaint with a data protection authority

These rights are not absolute and may be subject to legal conditions or exceptions.

To exercise your rights regarding data processed by TRVLMIND, contact us at hello@trvlmind.be. We may ask you to verify your identity before processing your request.

If your request concerns personal data independently processed by Klarna, such as a payment assessment, payment schedule or Klarna account, you may need to contact Klarna directly.

You also have the right to lodge a complaint with the Belgian Data Protection Authority:

Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium
www.dataprotectionauthority.be

10. Automated decision-making

TRVLMIND does not make decisions that produce legal or similarly significant effects based solely on automated processing of your personal data.

Our payment and fraud-prevention providers may use automated systems as part of their identity, security, eligibility, creditworthiness, fraud-prevention or risk assessments.

If you select Klarna, Klarna may use automated processing to determine which payment options are available to you or whether a transaction can be approved. TRVLMIND does not determine or control the outcome of Klarna’s assessment.

For more information about this processing or to exercise any applicable rights in relation to it, please consult Klarna’s privacy information or contact Klarna directly.

11. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, loss, alteration or destruction.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

12. Third-party links and services

Our website may contain links to external websites or services, including payment services operated by third parties.

TRVLMIND is not responsible for the privacy practices or content of those third parties when they process personal data independently. We recommend reviewing their privacy policies before providing personal information or using their services.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, payment methods, service providers or legal obligations change.

The most recent version will always be available on this page, together with the date of the latest update.

14. Contact

For questions about this Privacy Policy or the processing of your personal data by TRVLMIND, contact:

TRVLMIND
Email: hello@trvlmind.be
Telephone: +32 497 99 05 12